Here at STRB we will be introducing our team members in the next couple of weeks. We want to showcase some of our employees who work so hard to make sure you and your family have the best stay possible. This week we’re talking to Scott
How would you describe yourself?
I’m a fun-loving person who is all about living through experiences. In my opinion, material things can make you happy, but experiences with people that you are close to stay with you forever. Music, the outdoors, and food are my thing. If I’m not in the office, I’m usually either out on the water fishing, or at the closest live music event. I was born and raised in Massachusetts, but I’ve been all over the US, and think it’s one of the greatest states in the country.
How long have you worked at STRB and how did you learn about it?
I’ve worked for STRB for almost two years now. Wanting to get into real estate management/development, I sent out an e-mail on a whim after having read the bios for BREC, the managing entity for STRB. I saw a company of young professionals who were really onto something and knew I wanted to get in on the ground floor.
What are your responsibilities as Director of Operations?
Officially, I oversee all operations for the Short Term Rentals Boston portfolio. I also manage all marketing initiatives and digital accounts, and am one of the point people when developing or setting up a new property. My mission is to ensure that we are constantly building the business while working to improve our guest’s experiences. That being said, I am no stranger to rolling up my sleeves and helping a guest in need!
What is something you love about working at STRB?
For me it’s all about the team and helping to provide guests with comfortable and affordable accommodations in Boston. The close-knit environment at STRB is unlike any other place I’ve worked before. Whether it’s playing music at full blast in the office or getting in the occasional ping pong game on the office table, everyone here likes to have fun. I especially enjoy hearing about the things that our guests are able to do in a furnished apartment(like cooking a huge family meal), that they wouldn’t be able to do had they stayed in a hotel. I’m not much of a hotel person myself, and I love converting other hotel-lovers to furnished rental repeats.
How do you describe STRB to people?
It’s like a home away from home. Whether you’re a business person, a family on vacation, or just a lone ranger exploring the city of Boston, there’s a good chance we’ll have something that fits your needs. On the whole, STRB is aimed at making short term city living fun, affordable, and easy.
If you could stay at any STRB vacation rentals, which would it be and why?
It’s got to be the penthouse unit at Mount Vernon St. in Charlestown. The roof deck has some of the best views I’ve ever seen of Boston, and the area has a really beautiful, old feel to it.
What are some obstacles you have experienced during your time at STRB?
You can’t always make everyone happy, but we really do try. I think one of the most challenging obstacles is hearing about guests are missing certain items that we say are provided in our units. I like to think that everyone is honest and forthcoming, but the fact is many people aren’t. If you break something in the apartment, just tell us so we can make sure it’s there for the next guest =)
What are some of the best experiences you have had while working at STRB?
I think I would say experiences, not to sound cheesy or anything. Bringing STRB’s first hostel-style unit to fruition on W. Broadway in South Boston has been a blast, and hearing some of our first guest say things like “This is much nicer than any hostel I’ve ever stayed in before” really gets me stoked(for lack of a better word). Another awesome moment came about after one of our guests made it seem as though everything we did just wasn’t working for her, but then called us back the next time she came into Boston. I really think you learn a lot from negative experiences, and it’s funny how some of our best reviews come after we’ve fixed something that has gone awry, versus the run-of-the-mill stay where everything is perfect.